no5 Privacy Protection Policy
The security of your personal information is a serious responsibility for no5. This policy explains what information we collect, how we use it, and how we keep it protected.
Policy Introduction
no5 ("we", "the platform") is an online gaming platform built for Myanmar players. We take users' personal information seriously and protect it with SSL encryption. This Privacy Policy ("Policy") applies to every user ("you") who accesses the no5 website and uses our services.
By reading this policy, you will understand what information no5 collects and why, how it is protected, and what rights you have. Continuing to use our services is taken as your acceptance of the terms set out in this policy.
Types of Information Collected
no5 collects the following types of information in order to provide its services.
Registration Information
When you create an account and use our services, the following information may be collected —
- Username
- Email address
- Identity verification information to confirm eligibility (KYC)
- Date of birth (for 21+ verification)
- Contact phone number
Financial Information
Information collected during deposits and withdrawals —
- Payment method (KBZPay, Wave Money, AYA Pay, bank transfer)
- Deposit and withdrawal records
- Account-related numbers linked to payments
We never store sensitive financial data such as card numbers, CVV, or PIN.
Gaming Activity Records
Games played, bet amounts, win/loss records, and bonus usage by players on the platform are stored for responsible gaming monitoring purposes.
Technical Information
Technical information collected to improve our service and maintain security —
- IP address
- Browser type and version
- Device type
- Cookies and related session data
- Access time and frequency
How We Collect Your Data
Direct submissions
We collect information you provide directly when filling in the registration form, making deposits or withdrawals, or contacting us through customer support (Live Chat or email).
Automatic collection — Cookies
When you visit the no5 website, cookies are collected automatically. These cookies are used to maintain your login session, personalise your gaming environment, and carry out security checks. You can block cookies through your browser settings, but some parts of the service may not work properly as a result.
Third-party services
When we work with game providers and payment processors, communication logs may be recorded automatically. Each third-party provider may have its own policies, and we do not have direct control over the data they collect.
Why We Use Your Data
no5 uses the data we collect only for the following purposes.
Account management
Used to open, verify, securely maintain, and service your no5 account.
Financial transactions
Used to process deposits and withdrawals and to prevent financial fraud. This includes verifying the minimum deposit of 10,000 Ks and minimum withdrawal of 30,000 Ks.
Customer support
Communication records are kept so we can resolve issues when you contact us via 24/7 Live Chat or email.
Security checks
Used to detect irregular account access, and to carry out AML (Money Laundering) prevention and KYC verification.
Responsible gaming
Used to identify signs of problem gambling, provide player education, and apply gaming limits effectively.
Service improvement
Analytics are carried out to improve the platform, refine game selection, and enhance the user experience.
Data Sharing Policy
What we do not share
no5 does not sell or rent your personal data to advertising companies, data brokers, or unrelated third parties.
Situations where we may share data
We may share data with third parties only in the following limited circumstances —
- Game providers and payment service providers necessary to deliver our services — only the minimum data required is shared, without causing issues to the service
- Disclosures made for legal consultation or as required by law
- Partner service providers involved in fraud prevention
- In the event of a merger or acquisition involving no5 — in which case this policy will continue to apply
Third-party links
The no5 website may contain links to other websites. We do not have direct control over the privacy policies of those websites. If you choose to visit them, please review their policies yourself.
Data Retention Period
no5 retains data for whichever is longer: the period directly needed to provide the service, or the period required to fulfil legal obligations.
- Account registration data — retained in full for as long as the account exists
- Financial records — up to seven (7) years as required by law
- Communication records (Live Chat, email) — up to two (2) years after closure
- Session cookies — deleted immediately when the browser is closed, or expired after a set number of days
Data beyond the standard retention period after account closure is securely deleted or anonymised.
Data Protection Methods
SSL Encryption
no5 uses TLS/SSL encryption (HTTPS) so that data you send cannot be read while travelling over the network.
Server-Side Data Protection
Stored data is protected with access controls and encryption so that no one can access it without authorisation.
Access Restrictions
Access to personal information is limited to staff and contractors who need it to do their job. Every access is recorded in an audit log.
Password Protection
Your account password is stored using hashing, so even no5 staff cannot see your original password. Make sure you keep your password safe yourself.
Your Rights Regarding Your Personal Information
As a no5 player, you have the following rights.
Right to Access Personal Information
You can request to see what personal information no5 holds about you. To make a request, contact [email protected].
Right to Correct / Update Inaccurate Information
If your personal information is incorrect or incomplete, you can ask us to correct it. You can reach us anytime via Live Chat, 24/7.
Data Deletion Request
Once your account is closed and the legal data retention period has passed, you can request that your personal information be deleted. If any data cannot be deleted due to legal requirements, we will explain which data and why.
Right to Opt Out of Cookies
You can block cookies through your browser settings. To opt out of transactional emails we send, contact [email protected]. Note that legal notices and account security notifications may still reach you.
Child Protection
no5 is only for adults aged 21+. If we find that we hold personal information of anyone under 21, we will delete that data immediately and close the account right away.
If you suspect a child is using no5, please notify us immediately at [email protected]. We take this matter seriously.
Policy Changes
no5 may update this Privacy Policy from time to time in line with legal requirements, platform changes, or service expansions. For significant changes, we will notify you when you log in.
Continuing to use the platform after a change takes effect means you accept the updated policy. Always check the "Last Updated" date on this page to stay up to date with our policy.
Contact Us About Privacy
If you have any questions, requests, or complaints about this Privacy Policy, you can reach the no5 support team through the following channels —
- Email — [email protected]
- Live Chat — available 24/7 on the website
When you contact us, please include your username and details of the matter — this helps us assist you faster.